Help & FAQs
How can we help?
Browse the topics below and tap one to see the answers. Still have a question? Call or text us — se habla espanol.
Text us your questionStill have questions?
We're happy to help — by appointment, English o espanol.
Help & FAQs
Browse the topics below and tap one to see the answers. Still have a question? Call or text us — se habla espanol.
Text us your questionWe're happy to help — by appointment, English o espanol.
You'll need a valid driver's license and to meet our age and insurance requirements. Call or text us at (678) 846-2317 and we'll confirm exactly what applies to your rental. Se habla espanol.
Age requirements depend on the vehicle and rental. Reach out and we'll let you know what applies before you book — no surprises.
Yes — you'll generally need valid auto insurance that extends to the rental vehicle. Contact us and we'll walk you through what's needed.
Any additional driver must be listed on the rental agreement and meet the same license, age and insurance requirements as the main renter.
Just call or text us at (678) 846-2317 with your dates. We book by appointment so we can confirm the right van and give you personal service.
We handle bookings by phone or text so we can match you with the right van, then we send your rental contract to review and sign online from your phone.
Yes. Just contact us as early as you can and we'll help you adjust or cancel.
As early as possible — especially for weekends and holidays, when our 15-passenger vans book up fast.
We accept payment through our secure Square checkout. We'll share the payment link when you book. You can also make a payment here.
A refundable deposit may apply depending on the vehicle and rental. We'll tell you upfront before your rental begins.
We go over the full price and any deposit with you before your rental starts. Clear pricing — no hidden fees, no surprises.
Pickup and return are in Lilburn, GA (385 Killian Hill Rd NW, Lilburn, GA 30047), by appointment.
We work by appointment so we can give you our full attention — call or text and we'll set a pickup time that works for you.
Return the van at the time and place we agree on. The exact details are confirmed in your rental agreement.
Please return the van with the same fuel level it had at pickup to avoid a refueling charge.
You'll typically need valid insurance that extends to the rental. Contact us and we'll explain what's needed so you're set before pickup.
Call us right away at (678) 846-2317. Your rental agreement explains your responsibilities and what to do.
From 5 to 15 passengers — 15-passenger Ford Transits, 7 to 8-passenger minivans, and cars. You can see the whole fleet on our home page.
Yes — every van is sanitized and road-ready before you pick it up.
Ask us about mileage for your dates and we'll go over any limits when you book.
Tell us how many people are riding and we'll recommend the right size. You can also use the seat selector on our home page.
These Terms of Service (the "Terms") govern your access to and use of the R7 Van Rentals website and your rental of any vehicle from R7 Van Rentals ("R7," "we," "us," or "our"). By using this website or renting a vehicle from us, you agree to these Terms. Please read them carefully. The specific terms of any rental are also set out in the written rental agreement you sign before pickup; if there is a conflict, the signed rental agreement controls for that rental.
Rentals are offered by appointment. To reserve a vehicle, contact us by phone or text at (678) 846-2317 and provide your requested dates. A reservation is not confirmed until we have agreed on the dates and vehicle and you have signed the rental agreement. We reserve the right to decline or cancel any reservation.
To rent, the primary renter and any additional drivers must hold a valid, unexpired driver's license, meet our minimum age and identification requirements, and satisfy the insurance requirements described in the rental agreement. You agree that all information you provide is accurate. Only drivers listed and approved on the rental agreement may operate the vehicle.
Rental rates, any required security deposit, and applicable fees are disclosed to you before your rental begins. You authorize us to charge the payment method you provide for all amounts due under the rental agreement, including rental charges, deposits, and any post-rental charges such as fuel, cleaning, tolls, citations, or damage. A security deposit, if required, is refundable subject to the terms of the rental agreement.
You agree to operate the vehicle safely, lawfully, and in accordance with the rental agreement and the manufacturer's guidelines. The vehicle must be used only for lawful personal or business transportation and must not be operated by anyone who is not an approved driver.
You may not use the vehicle: while under the influence of alcohol, drugs, or any impairing substance; to carry passengers or property for hire unless expressly permitted in writing; to tow or push anything; in any race, test, or contest; off paved roads; to transport hazardous or illegal materials; outside any geographic area stated in the rental agreement; or in any other manner prohibited by the rental agreement or by law. Smoking in the vehicle is not permitted.
You agree to return the vehicle to the agreed location, on the agreed date and time, and in the same condition as at pickup, ordinary wear excepted. Unless otherwise agreed, the vehicle must be returned with the same fuel level as at pickup; otherwise a refueling charge may apply. Late returns may incur additional charges as described in the rental agreement.
You are responsible for all tolls, parking violations, traffic citations, and related administrative fees incurred during your rental, together with any processing fee described in the rental agreement.
You are responsible for loss of or damage to the vehicle during the rental period as described in the rental agreement, regardless of fault, up to the limits permitted by law. You must promptly report any accident, theft, vandalism, or mechanical problem to us and, where appropriate, to the police.
You are required to maintain valid automobile insurance that covers your operation of the rented vehicle, as described in the rental agreement. You represent that such coverage is in force for the duration of the rental. We are not your insurer.
You may request to change or cancel a reservation by contacting us as early as possible. Cancellation, change, and no-show terms, including any applicable charges, are described at the time of booking and in the rental agreement.
To the fullest extent permitted by law, you assume all risks associated with your use of the vehicle and release R7 from claims for loss or injury arising from your use, except to the extent caused by our gross negligence or willful misconduct.
To the fullest extent permitted by law, R7 and its owners, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising out of or relating to your use of the website, the rental, or the vehicle. Our total liability for any claim will not exceed the amount you paid for the rental giving rise to the claim.
You agree to indemnify, defend, and hold harmless R7 and its owners, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the vehicle, your breach of these Terms or the rental agreement, or your violation of any law or the rights of any third party.
The content on this website, including text, graphics, logos, and images, is owned by or licensed to R7 and is protected by applicable laws. You may not copy, reproduce, or use it without our permission. You agree not to misuse the website or interfere with its operation.
The website may link to third-party sites or services (for example, our payment processor or social media). We are not responsible for the content, policies, or practices of those third parties, and your use of them is at your own risk and subject to their terms.
The website and its content are provided "as is" and "as available" without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the website will be uninterrupted, error-free, or secure, or that vehicle information is complete or current.
These Terms and any dispute arising out of or relating to them or to your rental are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules. You agree that the exclusive venue for any dispute that is not subject to arbitration will be the state or federal courts located in Gwinnett County, Georgia, and you consent to their jurisdiction.
We may update these Terms from time to time. Changes are effective when posted on this website. Your continued use of the website or our services after changes are posted constitutes your acceptance of the updated Terms.
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect. These Terms, together with the applicable rental agreement, constitute the entire agreement between you and R7 regarding their subject matter.
Questions about these Terms? Call or text us at (678) 846-2317 or email info@r7vr.com. Se habla espanol.
This Privacy Policy explains how R7 Van Rentals ("R7," "we," "us," or "our") collects, uses, and shares information about you when you use our website or rent a vehicle from us. By using our website or services, you agree to this Policy.
Information you provide: when you contact us to book or ask a question, we collect information such as your name, phone number, email address, requested rental dates, and any information required to complete a rental agreement and verify eligibility. Information collected automatically: when you visit our website, we may collect limited technical and usage data such as your device type, browser, pages viewed, and general, non-identifying analytics.
We use your information to respond to your inquiries; to arrange, manage, and provide your rental; to verify eligibility and process payments; to communicate with you by phone, text, or email about your reservation; to operate, maintain, and improve our website; and to comply with legal obligations.
We share information only as needed to provide our services, such as with service providers who process payments or help operate our website, and with third parties when required by law, to enforce our agreements, or to protect the rights, property, or safety of R7, our customers, or others. We require our service providers to protect your information.
R7 does not sell your personal information, and we do not share it for cross-context behavioral advertising. See our "Do Not Sell or Share My Personal Information" notice for more detail on your rights.
Our website may use cookies and similar technologies to function properly and to understand general site usage. You can control cookies through your browser settings. See our "Cookie Preferences" notice for more information.
We keep your information only as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements, after which we take reasonable steps to delete or de-identify it.
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Subject to applicable law, you may request to access the personal information we hold about you, correct inaccurate information, or ask us to delete it. To make a request, contact us using the details below. We will not discriminate against you for exercising your rights.
If you are a California resident, you have the right to know what personal information we collect and how we use and disclose it, to request deletion or correction, and to opt out of the "sale" or "sharing" of personal information. As stated above, R7 does not sell or share your personal information. You may exercise your rights, including through an authorized agent, by contacting us using the details below; we may need to verify your identity before fulfilling your request.
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will take appropriate steps to delete it.
Our website may link to third-party sites and services that we do not control. This Policy does not apply to those third parties, and we encourage you to review their privacy policies.
We may update this Policy from time to time. Changes are effective when posted on this website, and the "last updated" status is reflected by the posted version.
To ask about this Policy or exercise your rights, call or text (678) 846-2317 or email info@r7vr.com.
This notice explains how R7 Van Rentals uses cookies and similar technologies on our website and how you can control them.
Cookies are small text files that a website places on your device to help it function, remember your preferences, and understand how the site is used. Similar technologies include pixels and local storage.
Strictly necessary cookies: these are required for the website to work properly (for example, basic security and page functionality) and cannot be switched off in our systems. Performance and analytics cookies: these help us understand, in aggregate and without identifying you, how visitors use the site so we can improve it.
We do not use cookies to sell your personal information or to serve cross-context behavioral advertising.
You can accept or refuse cookies and delete existing cookies through your browser settings. Most browsers let you block or remove cookies and notify you when a cookie is set; refer to your browser's help pages for instructions. Please note that blocking strictly necessary cookies may affect how the website works.
Questions about cookies? Contact us at info@r7vr.com or (678) 846-2317.
R7 Van Rentals respects your privacy and your choices about your personal information.
R7 does not sell your personal information for money or other valuable consideration, and we do not share it for cross-context behavioral advertising, as those terms are defined under California law (the CCPA/CPRA) and similar laws.
Some laws give you the right to opt out of the sale or sharing of your personal information. Because R7 does not sell or share your personal information, there is nothing for you to opt out of. If our practices ever change, we will update this notice and provide a clear way to opt out.
You may still contact us to ask how we handle your information, to access it, or to request that we correct or delete it. To submit a request, email info@r7vr.com or call or text (678) 846-2317. You may use an authorized agent to submit a request on your behalf, and we may need to verify your identity before we act on your request. We will not discriminate against you for exercising your rights.
R7 Van Rentals — info@r7vr.com · (678) 846-2317. Se habla espanol.