R7 VAN RENTALS

We allow pick ups and drop offs from 7am - 11pm. We understand things happen during off hours and if something happens in the middle of the night you can send us a message and we will try to get back to you. You can try calling but we can’t guarantee an immediate answer. Please review all the FAQs below to address things like accidents and roadside needs.

During your trip you are responsible for any damage or issues that are not mechanical in nature. Any pre-existing damage you are not responsible for and we are aware that the cars have some small dings and scratches being used vehicles. If you get a flat tire or the window gets cracked you will be responsible for repairing that. A tire you can take to any close tire shop to you and ideally it can be patched but if not you will need to replace it. A crack in a window I can repair for you and bill you directly when your trip ends - just let me know the situation and I will help address. If there is an accident or other damage, you are responsible for that. If you are not at fault, it is imperative you get the other driver’s information and insurance and file a police report so we can work to get them to pay for everything. If you do not get this information, you will be responsible for the damage to the vehicle.

If you are dropping it off the same day planned but just a little earlier, no issue and no cost to you! If you are dropping it off 1+ days early please provide as much notice as possible. We require 3 day minimum trips so if you are trying to reduce the trip to less than that a refund will not be issued. If it is a last minute change the day before, a refund will not be issued as that leaves us hanging. If you give us 24+ hours notice we can typically work with you and get another renter.

We check and disinfect our cars between trips but we do not keep our cars fully detailed. Rest assured, you will never be charged for any pre-existing smells or mess in a car just make sure to document the condition of the car at pickup. If the car is excessively dirty please contact us and we will help resolve the issue.

Our cars go in for maintenance frequently, so there should not be any basic issues, however things do pop up with any used car. If you have a simple issue with the car or aren’t sure if something is ok or not, please send me a message. If there is a serious issue with the car making noises and saying overheating or something with emergency lights where it can’t be driven, please call us immediately. If you have other safety concerns please call or text us directly.

After attending to any safety concerns, call 911 immediately. Once this is done, please call us. You will need to get a police report, and the name, phone number, insurance information and driver's license of any party involved. If the damage is serious and not drivable have the car towed to 345 Killian Hill Rd NW, Lilburn, GA 30047. Have the keys left in the lockbox or give them to the manager.

We do our best to be accessible by phone. If you can’t reach us do not panic. Please just send a text message and one of us will reach out shortly. Please let the phone ring continuously as it cycles through multiple people if the first person is unavailable.

You are only responsible for the gas you use so please take pre trip photos and then fill it to where you got it and upload the post trip photo upon return.

You can come up to 30 minutes early or drop it off up to 30 minutes late. If you need something outside of that window. If you need to extend the sooner you let us know the better as we may not always be able to accommodate last minute extensions.

Unless we have another booking you can extend. We may have another car to swap to if you ask which specific days and times you need an extension for!

Yes - you can take the vehicle anywhere you want. Just be aware that you must return it to its original pickup location. There is also a 200 miles per rental day (so a 4 day trip allows for 800 miles total) for total trip mileage cap so if you go beyond that you will be charged for mileage fees.